Privacy Policy

Welcome to Philly Trade Sites. Your privacy is critically important to us. Philly Trade Sites, located at phillytradesites.com, is committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy outlines how we collect, use, process, and disclose your information through the use of Philly Trade Sites's services ("Services").

Last Updated: February 2026

1. Information We Collect

We collect information about you when you use our Services, including but not limited to:

• Personal Information: Your name, business name, email address, phone number, and other information you directly provide when contacting us or purchasing our services.

• Business Information: Details about your trade business including services offered, pricing, service area, and customer-facing information used to build your website or configure your AI receptionist.

• Usage Information: Information on how you interact with our website, including pages visited and actions taken.

• Technical Data: IP address, browser type, device information, and cookies used to ensure the functionality of our website.

• Call Data: If you use our AI receptionist service, we collect call recordings, transcripts, and appointment data generated through your AI phone system.

2. How We Use Your Information

Your information is used to:

• Provide, maintain, and improve our Services including website builds and AI receptionist setup.

• Process transactions and send related information including confirmations and invoices.

• Configure and train your AI receptionist with accurate business information.

• Communicate with you about your project, services, and support requests.

• Send SMS notifications related to your AI receptionist bookings.

• Enhance security and monitor service performance.

3. Call Recording and AI Receptionist Data

If you use our AI receptionist service, please be aware that:

• All calls handled by your AI receptionist may be recorded for quality and training purposes.

• Call transcripts and appointment data are stored in your account dashboard.

• You are responsible for ensuring your customers are aware that calls may be recorded, in compliance with applicable laws in your state.

• We use third-party services including Bland.ai and Twilio to power the AI receptionist. Their respective privacy policies also apply to data processed through their platforms.

4. Sharing Your Information

We do not sell your personal information. We share information about you in the following ways:

• Service Providers: With third-party tools we use to deliver our services, including Bland.ai (AI voice), Twilio (SMS and phone), Airtable (data storage), and Make/n8n (automation). These providers are bound by their own privacy policies.

• Legal Requirements: To comply with laws or to respond to lawful requests and legal processes.

• Business Protection: To protect the rights and property of Philly Trade Sites, our clients, and others, including enforcing our agreements and Terms of Service.

5. Data Retention

We retain personal information we collect from you for as long as your account is active or as needed to provide you services. When you cancel your subscription or request deletion:

• Your personal account information will be deleted within 30 days.

• Call recordings and transcripts will be deleted within 60 days.

• We may retain anonymized, non-identifiable data for service improvement purposes.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Ask for your information to be corrected or deleted.

• Object to our processing of your personal data.

• Request that we limit the processing of your personal information.

• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at contact@phillytradesites.com.

7. Cookies

Our website uses basic cookies to ensure functionality and improve your experience. You can control cookie settings through your browser. Disabling cookies may affect some features of our website.

8. Children's Privacy

Our Services are not directed to individuals under the age of 16. Philly Trade Sites does not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information immediately.

9. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: contact@phillytradesites.com Location: Philadelphia, PA

We will respond to all privacy-related inquiries within 5 business days.